Charter & Time Warner Cable ENTERPRISE (Fiber):

Channel Manager: Jackie Balkus 

• Office: (562) 677-0224
• Cell: (562) 715-2718
• Email: Jackie.Balkus@charter.com

Director: Hunter Votaw

• Office: (512)531-7821
  
• Cell: (512) 825-8059
• Email: Hunter.Votaw@charter.com

Sales Engineer: John Stephens 

• Office: (714) 833-1844  
• Email: John.Stephens@charter.com

ENTERPRISE (FIBER) SUPPORT LINE (833) 204-3533 (Monday - Friday 8AM - 7PM EST)

Below are some of the tasks available through the Enterprise support line:

• Escalations(fiber)
• Credit Requests
• Billing Inquiries
• Contract Status
• Site Survey Escalations
• Change Bill To Address
• Rate Center Inquiries

*Coax Support is not available via Support Line

Charter & Time Warner Cable Coax:

Channel Manager: Joel Richardson 

• Cell: (323) 578-8289
  
• Email: Joel.Richardson@charter.com

Director: William Sokolowski

• Office: (720) 482-4339
  
• Cell: (631) 872-4841
• Email: William.Sokolowski@charter.com

Brighthouse Fiber & Coax

Channel Manager: Nicolas Claude 

• Office: (407) 542-1997  
• Email: Nicolas.Claude@charter.com

For assistance with Technical and/or Billing Support:

• L- CHTR = 800-314-7195
• L-TWC 877-892-4662
• L-BHN = 877-424-9246 

For assistance with Order Escalation/Scheduling:

• L-BHN = 844-825-7676
• L-TWC = 866-924-1874
• L-CHTR = 888-362-4802 #1 (Escalations)
• L-CHTR = 888-681-8943 (Scheduling)